Serving London, Komoka, Thorndale, Stratford, St. Marys, Lucan & Surrounding Area
Terms & Conditions
1. Services Provided
We offer office and residential cleaning services including regular cleans, deep cleans, and add-on services such as oven cleaning, laundry, and more. Services will be performed as agreed upon during booking.
2. Access to Property
Clients are responsible for providing access to the property at the scheduled time. If we are unable to access the property, a cancellation fee may apply (see Section 5).
3. Cleaning Supplies and Equipment
We provide all necessary cleaning products and equipment unless otherwise agreed. If you prefer specific products to be used, please notify us in advance.
4. Pricing and Payment
Prices are based on the size and condition of the home and the services requested.
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Payment is due upon completion of service unless otherwise arranged.
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Accepted payment methods: Cash or E-transfer
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Additional charges may apply for extra services not included in the original quote.
5. Cancellations and Rescheduling
We require at least 24 hours' notice for cancellations or rescheduling.
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Cancellations made with less than 24 hours’ notice may be subject to a $100 cancellation fee.
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Missed appointments (e.g., no one home, no access) will also incur this fee.
6. Liability
While we take great care in every service we provide, Ivory & Sage Cleaning Co. will not be held liable for:
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Pre-existing damage to property, fixtures, or furnishings.
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Normal wear and tear, improper installation, or weak/insecure items (e.g., loose shelves, fragile decor).
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Damage caused by cleaning products supplied by the client.
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Injury or harm to persons or pets during service, unless caused by proven negligence.
Clients agree to inform us of any delicate or high-risk items before service. By booking a cleaning, you agree to release Ivory & Sag Cleaning Co, its employees, and contractors from liability for damages or losses not resulting from gross negligence or willful misconduct.​